Site Terms and Conditions of Use
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Site Terms and Conditions of Use
1. Presentation and settings
This site is owned, maintained and operated by STICKOLL, PRODUCTION AND COMMERCIALIZATION OF CONSUMABLES, LDA, with fiscal address at the Centro Empresarial Alto da Serra, Fracção G, Zambujal, Sesimbra - PORTUGAL and e-mail address info@stickoll.com. This document lists the terms and conditions that should be taken into account by STICKOLL, LDA and the Users (as defined below) in the use of the Site, its tools and their functionalities.STICKOLL, LDA grants access to and use of the Site to any Users. The User declares that he has read and accepted these Terms and Conditions of Use and the Policies before starting the navigation of the Site. If you do not accept these Terms and Conditions of Use, you will not be allowed access to restricted areas of the Site.
For the purposes of these Terms and Conditions of Use, as well as the Policies, the terms below shall have the following meanings:
2. Site usage rules
The User undertakes to use the Site respecting and observing these Terms and Conditions of Use, as well as the current legislation, customs and public order. In this way, the User agrees that he may not:
(I) infringe the rights of third parties, regardless of their nature, at any time, including during the use of the Site;
(II) perform acts that limit or prevent access to and use of the Site, under appropriate conditions, to other Users;
(III) illegally accessing the Site or computer systems of third parties related to the Site or to STICKOLL, LDA in any way or form;
(Iv) disseminate computer programs or viruses liable to cause damages of any nature, including in equipment and systems of STICKOLL, LDA or third parties;
(V) use mechanisms other than those expressly authorized or recommended on the Site to obtain information, content and services;
(Vi) perform any acts that may in any way imply any loss or damage to STICKOLL, LDA or other Users;
(Vii) access to programming areas of the Site, databases or any other set of information that escapes the public or restricted areas of the Site;
(Viii) perform or permit reverse engineering, translate, modify, change language, compile, decompile, modify, reproduce, lease, sub lease, disclose, transmit, distribute, use or otherwise dispose of the Site or the tools and features Made available in any medium or form, including in violation of the rights of STICKOLL, LDA (including Intellectual Property of STICKOLL, LDA) and / or third parties;
(Ix) practice or participate in any act that constitutes a violation of any right of STICKOLL, LDA (including Intellectual Property of STICKOLL, LDA) or third parties or any applicable law, or act in any way or form that may contribute For such violation;
(X) interfere with the security or commit improper use of the Site or any system, network or service feature connected or accessible through the Site, and accessing the Site only for lawful and authorized purposes;
(Xi) use the domain of STICKOLL, LDA to create links or shortcuts to be made available in unsolicited emails (spam messages) or on websites of third parties or the User himself or to carry out any kind of action that may come To prejudice STICKOLL, LDA or third parties;
(Xii) use automatic data collection and selection applications to perform mass operations or for any other purpose or to collect and transfer any data that may be extracted from the Site for non-permitted or unlawful purposes;
(Xiii) use the tools and functionality of the Site to disseminate messages not related to the Site or to the purposes of the Site, including messages of a racist, ethnic, political, religious, cultural or derogatory, defamatory and / or libelous nature of any person orSocial group
The User agrees to indemnify, defend and hold harmless STICKOLL, LDA from any claim, notification, summons or legal or extrajudicial action, or any liability, damage, cost or expense arising from any breach and / or infringement committed by the User or any (Including any provision of these Terms and Conditions of Use), including any person who has obtained User data in connection with your Access Account or your account Site navigation.STICKOLL, LDA may, in its sole discretion, block, restrict, disable or prevent any User access to the Site, in whole or in part, without prior notice, whenever an improper conduct of the User is detected, without prejudice to administrative measures , Extrajudicial and judicial decisions that it deems appropriate.
3. Customer Information
In order to gain access to the complete content and all the tools and functionality of the Site, including the possibility of making Purchases, the User must create an Account with personal data, which will be stored and used to identify the Purchases, to be used under the terms ofPrivacy and Security Policy, it being understood that the creation of each Account presupposes the express consent to the collection, use, storage and processing of personal data by STICKOLL, LDA and / or third parties contracted by it to carry out any procedure or process related to the Purchases, including payment processing, deliveries, returns, etc. Each Client is allowed to create only one Access Account and STICKOLL, LDA reserves the right to suspend or cancel any Access Accounts in duplicate. By completing your Access Account, the Client declares that the information provided is complete, true, current and accurate, and it is your responsibility to update your Account Information whenever there is a change of name, address or any other relevant information. STICKOLL, LDA may refuse, suspend or terminate a Customer's Access Account whenever it suspects that the information provided is false, incomplete, outdated or inaccurate or in the cases indicated in the applicable laws and regulations, these Terms and Conditions or any Site Policy, even if previously accepted. The Client, at the time of creation of his Access Account, will determine his User name and his access password. It is the sole responsibility of the Client to maintain the confidentiality of the User name and / or access password relating to his / her Access Account, and the Client shall immediately notify STICKOLL, LDA in case of loss, disclosure or theft of the password orUnauthorized use of your Account. Minors (under the age of 18) may not use the Site unless they are represented and / or assisted by their parents or legal guardians and authorized by them at the time of creation of the Account.The execution of an Account on behalf of a minor presupposes the representation of this minor by a person over the age of 18, who shall be responsible civil and criminal for any Purchase made, violation committed or false, incomplete, outdated or inaccurate statement provided by the under 18 years.
4. Personal data, privacy and security
STICKOLL, LDA has a specific policy to regulate the collection, storage and use of personal data, as well as its security: Privacy and Security Policy. This specific policy integrates these Terms and Conditions of Use inseparably, noting that the usage data of the Site will be archived in accordance with the current legislation.
5. Offer of products
Information - STICKOLL, LDA will make available on the Site, for each product, a descriptive page, which will contain information regarding its characteristics, payment terms and total cash price.
Territory - The Site has manual geolocation tools (through information provided by the User) and automatic (through cookies) that determine the content to be presented to each User. However, due to limitations of such tools, it is possible for the User to access content (including products) directed to a geographical area different from the one in which it is located. In any case, the offer of products will always be limited to the territories in which STICKOLL, LDA provides delivery, under the terms of item 3 of the Product Delivery Policy, not being valid for locations not included in these territories. STICKOLL, LDA may, in its sole discretion, change these territories, including or excluding localities. In case of doubt, the User may consult the Product Delivery Policy or contact the CAS (Service Center STICKOLL, LDA).
6. Stock
STICKOLL, LDA has a large amount of items on the Site.For reasons beyond the control of STICKOLL, LDA, it is possible that some of these items may be temporarily unavailable due to peculiarities, seasonalities or problems in the supply chain. STICKOLL, LDA undertakes to use its best efforts to maintain the availability of as many items as possible. In case of Purchase of a product unavailable in stock due to a failure to update the Site, STICKOLL, LDA will contact the Customer with a view to the immediate solution of the problem, the refund of the amount paid, the choice of equivalent product or the determination to wait The availability of the product.
7. Promotions
Realization - The STICKOLL, LDA may, at any time, for purely commercial application and its sole discretion, to create and maintain promotional campaigns, offering determiRealization - STICKOLL, LDA can at any time, by purely commercial request and its exclusive criterion, create and maintain Promotional campaigns, offering certain products at prices lower than those usually applied or with discounts.
Conditions - The promotions are not cumulative and effective to be limited:
(I) to a certain quantity of products on sale;
(Ii) for a given period of time;
(Iii) an acceptance of special conditions, such as an inability to exchange products. The conditions of validity of the purchases are clearly conveyed by all means of dissemination of the promotions and to STICKOLL, LDA recommends its own research by the User. If in doubt, the User can contact the CAS (STICKOLL Call Center, LDA).
Territory - The promotions for Purchases on the Site are restricted to the territories in which STICKOLL, LDA provides delivery, under the terms of item 3 of the Product Delivery Policy, is not valid for locations not included in these territories;
Exchanges - In cases of exchanges (when authorized by the promotional conditions) or returns of products purchased on the Site for promotional values or conditions, will be considered as purchase value, effectively paid by the Client, being discarded for this purpose the amount Products charged at prices lower than those usually charged or discounted.
Conditions - The promotions are not cumulative and effective to be limited:
(I) to a certain quantity of products on sale;
(Ii) for a given period of time;
(Iii) an acceptance of special conditions, such as an inability to exchange products. The conditions of validity of the purchases are clearly conveyed by all means of dissemination of the promotions and a STICKOLL, LDA recommends its own research by the User. If in doubt, the User can contact the CAS (STICKOLL Call Center, LDA).
Territory - The promotions for Purchases on the Site are restricted to the territories in which STICKOLL, LDA provides delivery, under the terms of item 3 of the Product Delivery Policy, is not valid for locations not included in these territories;
Exchanges - In cases of exchanges (when authorized by the promotional conditions) or returns of products purchased on the Site for promotional values or conditions, will be considered as purchase value, effectively paid by the Client, being discarded for this purpose the amount originally charged by the product In question.
8. Payments
STICKOLL, LDA has a specific policy to regulate the means of payment of Purchases: Payment Policy. This specific policy integrates these Terms and Conditions of Use inseparably.
9. Price
The Site presents prices valid only for purchases completed online, with delivery in the territories in which STICKOLL, LDA provides delivery, under the terms of item 3 of the Product Delivery Policy, not being valid for locations not included in these territories. In such prices, all taxes are already accounted for, excluding only freight expenses, which will be included at the time of completion of the Purchase. STICKOLL, LDA is a company with activities in several countries and in multiple virtual platforms. Thus, there may be a difference in prices of products between different platforms and territories of STICKOLL, LDA, due to particular situations of locality, taxation and logistics. This difference can not be used against STICKOLL, LDA to force one platform to reduce its price to match it with another. STICKOLL, LDA reserves the right to revise, improve, modify and / or update the prices charged by the Site, according to criteria of necessity, convenience or fluctuations of the market, without prior communication. All prices and conditions posted on the Site are valid only for purchases made on the Site itself and are not applicable to any other sites;
10. Purchase Tracking
In addition to sending emails informing about the most important changes in the treatment and delivery of a Purchase, STICKOLL, LDA makes available on the Site a tool that allows Customers to follow step by step the situation of their Purchase (made, analyzed, in transit, Canceled, delivered, etc.). If there is any doubt about the situation presented by the tool, the Customer may contact STICKOLL, LDA through the channels of assistance of CAS (STICKOLL Call Center, LDA).
11. Delivery
STICKOLL, LDA has a specific Policy to regulate the procedures of delivery of products purchased by Customers on the Site: Product Delivery Policy. This specific policy integrates these Terms and Conditions of Use inseparably.
12. Repentance, Exchanges and Returns
STICKOLL, LDA has a specific policy to regulate the exchanges and returns of products purchased by Customers on the Site: Exchange and Returns Policy. There are also provisions in this policy on the Right of Repentance. This specific policy integrates these Terms and Conditions of Use inseparably.
13. Warranties
Despite the best efforts of STICKOLL, LDA to provide accurate, updated, correct and complete information, the Site may contain technical errors, inconsistencies or typographical errors. The Site, its contents, its features and tools are made available by STICKOLL, LDA as they are exposed and offered on the Internet, with no warranty, express or implied, regarding the following items:
(I) service, by the Site or its content of Users' expectations;
(Ii) continuity of access to the Site or its content;
(Iii) adequacy of the quality of the Site or its content for a particular purpose;
(Iv) the correction of defects, errors or failures in the Site or in its content. STICKOLL, LDA reserves the right to unilaterally modify, at any time and without prior notice, the Site as well as its configuration, presentation, design, content, functionality, tools or any other element of the Site, Including its cancellation.
14. Responsibilities
STICKOLL, LDA allocates its best efforts to inform, serve and protect the User. The User is solely responsible for the use of the Site, its tools and features. In no event shall STICKOLL, LDA or its directors, agents, agents, employees, partners, partners or service providers be liable for any consequential, indirect, punitive or expiatory damages, loss of profits or other monetary damages related to any claim, action Judicial or other proceeding taken in connection with the use of the Site, its content, features and / or tools. The responsibility of STICKOLL, LDA is effectively excluded from the following circumstances, among others:
(I) damages that the User may experience due to the unavailability or partial functioning of the Site and / or all or some of its services, information, contents, functionality and / or tools, as well as for the inaccuracy or inaccuracy of any of these elements;
(Ii) damages and losses that the User may experience on internet sites accessible through links included in the Site;
(Iii) price differences between the articles made available on the Site and those exposed for sale on other STICKOLL, LDA or any STICKOLL, LDA group companies;
(Iv) damages that the User may experience as a result of using the Site in violation of these Terms and Conditions of Use or the Policies;
(V) damages and losses that the User may experience as a consequence of the use of the Site in disregard of the law, customs or public order;
(Vi) damages that the User may experience in consequence of failures in the Site, including due to system failures, server or network connection, or malicious interactions such as viruses, software that could damage the equipment or access information Of the User's equipment;
(Vii) damages that the User may experience as a result of distortions that the product images may present, emphasizing the merely illustrative nature of such images; among others.
15. Links to other websites
The Site may contain links to third-party sites, which are entered only for the convenience of the User. The inclusion of such links does not imply any link, monitoring or responsibility of STICKOLL, LDA on the sites, their contents or owners. Access to the sites linked to such links is not governed by these Terms and Conditions of Use and is not protected by the Policies. STICKOLL, LDA recommends that the User consult the terms and conditions of use established by each site linked to the links inserted in the Site. STICKOLL, LDA shall not be liable, directly or indirectly, for any damages or losses caused or related to the use of any information, content, goods or services made available on the Site or any third party site accessed through the links made available on the Site.
16. Internet applications or computer viruses
Due to technical difficulties, Internet applications or transmission problems, inaccurate or incomplete copies of the information contained in the Site may occur. Computer viruses or other harmful programs may also be inadvertently downloaded from the Site. STICKOLL, LDA shall not be liable for any application, computer viruses or other harmful or invasive files or programs that may harm or affect the use of the computer or other property of Users due to access, use or navigation on the Site, or download Of any material contained in it, and it is recommended to install suitable antivirus or protective applications.
17. Intellectual Property Rights
Trademarks - The User is not authorized to use, in any form or by any means, the Trademarks, their partial or complete reproductions or their imitations, regardless of the destination of such use. The User undertakes not to contest the validity of any Trademark or any other distinctive sign deposited or registered by STICKOLL, LDA or any related companies, in any form, in Portugal or abroad. The User undertakes to refrain from making any use of the Trademarks or their variations (including spelling mistakes or phonetic variations) as a domain name or part of a domain name or in any company name of any kind or nature , In any form or by any means, including through the creation of domain names or e-mails. All other trademarks, product names, technical characteristics, or company names appearing on the site are the exclusive property of their respective owners.
Content ownership - All content on the Site - including the domain name [stickoll.com], programs, databases, files, texts, photos, layouts, headings and other elements - was created, developed or assigned to STICKOLL, LDA , Is owned or licensed by STICKOLL, and is protected by Portuguese laws and international treaties dealing with intellectual property rights.
Prohibition of use - The User, upon accessing the Site, certifies that he / she will respect the existence and extension of the Intellectual Property rights of STICKOLL, LDA, as well as all rights of third parties that are used in any way on the Site or Become available on the Site. Access to the Site and your regular use by the User does not confer any right or privilege on any Intellectual Property, Brand or other content contained therein. The use, exploitation, imitation, reproduction, integral or partial, of any content without the prior written authorization of STICKOLL, LDA is prohibited. Also prohibited is the creation of any derivative works of any Intellectual Property of STICKOLL, LDA without the prior written authorization of STICKOLL, LDA. You are expressly prohibited from reproducing, distributing, modifying, displaying and creating derivative works or any other form of use of any Intellectual Property or other content of this Site and the materials posted on or through the Site. The User who violates the prohibitions contained in the intellectual property legislation and in these Terms and Conditions of Use shall be liable, civilly and criminally, for the infractions committed. STICKOLL, LDA does not grant any authorization related to the content of the Site for any purpose. The User assumes all responsibility for the improper use of any Intellectual Property or Trademarks of STICKOLL, LDA or third parties, both civil and criminal. The photos and images used on the Site may not reflect your original size or current situation of the reproduced scenario and are merely illustrative.
Content sent by the Client - By sending any content to the Site, the Client retains ownership of its rights in said content (texts, videos, images, audio, among others), granting STICKOLL, LDA a free, irrevocable, Worldwide and not exclusive for the reproduction, modification, translation and exhibition, in any medium or form, including in the Site, also declaring that the Client owns all rights related to said content.
18. Communications and CAS
STICKOLL, LDA provides a CAS to receive all communications that the User wishes to make. The CAS operates by means of the communication channels listed below:
(A) By telephone (+351) 211 338 196, from Monday to Friday from 09:00 to 18:00;
(B) By correspondence addressed to STICKOLL, LDA, Alto da Serra Business Center, Fraction G, Zambujal, 2970-156 Sesimbra - PORTUGAL, always accompanied by the consumer contact information, so that we can finalize the service. In all cases, the User will receive, through the same communication channel, an immediate confirmation of the receipt of his communication, which will be processed and answered within a maximum period of five (5) business days. In addition, STICKOLL, LDA makes available in this site a FAQ section, as well as its policies that complement and integrate these Terms and Conditions of Use: Exchange and Returns Policy, Product Delivery Policy, Privacy and Security and Payment Policy. All these documents can be consulted online or downloaded by the Users in PDF format for offline consultation and archiving. Likewise, all communications that STICKOLL, LDA wishes to make to the User must be made through the e-mail info@stickoll.com. Exceptionally, STICKOLL, LDA may communicate with the User by other means of communication, such as mobile phone, SMS or physical correspondence.
19. Duration
These Terms and Conditions of Use and the Policies are of indefinite duration and will remain in effect while the Site is active. The wording applicable is that of the update immediately prior to access or Purchase. Likewise, access and use of the Site and the resources offered by it have, in principle, indefinite duration, at the sole discretion of STICKOLL, LDA. STICKOLL, LDA reserves the right, however, to suspend and / or cancel, unilaterally and at any time, access to the Site or some of its parts or some of its resources, without the need for prior notice .
20. Updates to these Terms and Conditions
STICKOLL, LDA may unilaterally review, enhance, modify and / or update at any time any clause or provision contained in these Terms and Conditions of Use or in the Policies. The updated version will be valid for the use of the Site and for the Purchases made from its disclosure by STICKOLL, LDA. Continued access to or use of this Site, after disclosure of any modifications, will confirm acceptance of the new Terms and Conditions of Use or new Policies by Users. In the event that a Customer does not agree to a particular change in the Policies or the Terms and Conditions of Use, it may terminate its relationship with STICKOLL, LDA by requesting the exclusion of the Account on the Site or by contacting CAS Of Service STICKOLL, LDA). This termination will not, however, exclude Customer from complying with all obligations assumed under the previous versions of the Policies and the Terms and Conditions of Use.
21. Language
All legal documentation of the Site, including these Terms and Conditions of Use, has been prepared in Portuguese. STICKOLL, LDA may, in its sole discretion, make translations of such documents available on the Site only for the User's convenience, in its sole discretion. The Portuguese version of these Terms and Conditions of Use and the Policies is the only one accepted by STICKOLL, LDA. In case of contradiction or divergence between the Portuguese version and eventual translation into any other language, the Portuguese language version will always prevail.
22. Other
Official timetable - In Purchases made by the Site, the Lisbon - Portugal timetable must be considered official, including in the daylight saving time periods.
Partial Applicability - If STICKOLL, LDA fails to enforce or comply with any clause or condition contained in these Terms and Conditions of Use or in the Policies, that fact shall not constitute a waiver, tolerance or renewal of this clause or condition of these Terms or any Policy. If any clause or condition contained in these Terms and Conditions of Use or in the Policies is declared unenforceable, in whole or in part, such unenforceability will not affect the other provisions of the Terms and Conditions of Use and the Policies. In this case, STICKOLL, LDA will make the necessary adjustments to reflect, as closely as possible, the terms of the provision declared unenforceable.
Characteristics of products - STICKOLL, LDA includes information on its characteristics on each product's offer page. Before purchasing a product, the Customer should read the description of the product carefully on its page. In case of doubt, you should contact the CAS (STICKOLL Call Center, LDA).
Fortuitous event and force majeure - Neither Party shall be liable to the other party when the non-compliance or compliance
Principle of Respect to Customers and Users - STICKOLL, LDA has as a principle of operation in the virtual environments where respect for the User operates, always acting in accordance with the provisions of the Consumer Protection and Protection Code and other rules regarding trade in products in an electronic environment.
23. Applicable Law and Election Forum
This WebSite is controlled, operated and administered by STICKOLL, LDA in the town of Sesimbra, Setúbal district - Portugal, and can be accessed by any device connected to the Internet, regardless of its geographical location. By accessing the Site, the User agrees that the applicable legislation for the purposes of these Terms and Conditions of Use will be that in force in the Portuguese Republic. STICKOLL, LDA and the User agree that the Central Forum of Setubal, Portugal, will be the only one competent to resolve any question or controversy arising out of or arising from the use of the Site, expressly renouncing any other, however privileged, or come to be.
Product Delivery Policie
The Product Delivery Policy below is an integral part of the Terms and Conditions of Use.
1. Identification
This site is owned, maintained and operated by STICKOLL, LDA, with address at the Alto da Serra Business Center, Fraction G, 2970-156 Sesimbra - Portugal.
2. Contact - CAS (STICKOLL Call Center, LDA)
In case the User requires any information, clarification or assistance regarding this Product Delivery Policy, STICKOLL, LDA provides the CAS to receive all communications that the User wishes to make. The CAS operates by means of the communication channels listed below:
(A) By telephone (+351) 211 338 196, from Monday to Friday from 09:00 to 18:00;
(B) By correspondence addressed to STICKOLL, LDA, Alto da Serra Business Center, Fraction G, 2970-156 Sesimbra - Portugal, always accompanied by consumer contact information, so that we can finalize the service.
In all cases, the user will receive, through the same communication channel, an immediate confirmation of the receipt of his communication, which will be treated and answered within a maximum period of five working days.
In addition, STICKOLL, LDA makes available in this Site a FAQ (Frequently Asked Questions) section, as well as its other policies: Exchange and Returns Policy, Payment Policy, Security and Privacy Policy and, finally, the Terms and Conditions of Use of this Site. All these documents can be consulted online or downloaded by the User in PDF format for offline consultation and archiving.
3. Locations served
STICKOLL, LDA operates, directly or through contracted third parties, delivery services throughout the Portuguese National territory, as well as in other foreign territories.
4. Delivery times
During the Purchase process, STICKOLL, LDA will inform the Customer of an estimate of the term for the delivery of the Products. This estimate takes into account the products purchased, their quantities, the available stock and the distance between our headquarters (factory) and the delivery address informed by the Customer. The delivery period will be counted from the date of approval of the request, which can occur in up to 3 (three) business days for paypal payments.
5. Delivery time
STICKOLL, LDA delivers Products between Monday and Friday, from 07:00 to 21:00, and there may be variations in exceptional cases. If the delivery address is located in a condominium, the consumer must inform, at the time of purchase, any restrictions on delivery time and where deliveries must be made in the condominium, in view of the existing rules. STICKOLL, LDA schedules deliveries in three shifts: morning (07:00 to 11:00), afternoon (12:00 to 18:00) and night (19:00 to 21:00). You will not be able to change the delivery date or shift after the schedule.
6. Freight amount
The freight value of the delivery of the Products is calculated automatically by the Site at the time of Purchase, based on the weight, volume and quantity of the Products purchased, as well as the distance between our headquarters (Factory) and the place of delivery informed by Customer. At its sole discretion, STICKOLL, LDA may make available on its Website special freight categories, specific to some products and to some destinations, either permanently or temporarily. In this case, it is possible for each category to offer different prices and delivery times, and it is up to the Customer to choose the category that corresponds to their expectations.
7. Terms of delivery
STICKOLL, LDA will deliver the Products purchased in their original packaging. Considering that the contractors contracted by STICKOLL, LDA are not authorized to transport the Products by stairs, to lift them through the outside of the building or to carry out any activity that is different from the simple delivery of the Product, it is necessary for the consumer to make sure That the dimensions of the Product are compatible with the dimensions of the doors, elevators, passages and corridors of the place of delivery chosen by it. In buildings, the delivery will be made at the place of the concierge, and the Client is solely responsible for the custody and transportation of the products to his floor and unit. In order for the delivery to take place, it is necessary for the Client to authorize a person over the age of 18 (friends, relatives, porters or other) to receive and check the products and sign the respective proof of delivery. The delivery service does not include any other activity on the part of the deliverers, and STICKOLL, LDA is exempt from any obligation to test the products purchased and delivered.
8. Refusal of receipt
Customer may and should verify the following aspects at the time of receipt:
(I) the packaging is open, tampered with or damaged;
(II) if the Product is defective in transportation, opened, breached or used;
(III) if the Products delivered do not correspond to the Products purchased by the Site;
(IV) if the contents of the packages are incomplete. In case of any divergence, the Customer must refuse to receive the Product in question and contact the CAS (STICKOLL Call Center, LDA) for immediate resolution of the identified problem. In case of undue receipt of the product, the Customer may request its exchange only in the cases provided for in the Exchange and Returns Policy.
9. Attempts to deliver
STICKOLL, LDA will deliver the Products purchased, within the established period and in the address informed by the Client. If it is not possible for STICKOLL, LDA to deliver the Products in the absence of the Customer, of an authorized person, due to restrictions of the time of the condominium or due to physical limitations that prevent the delivery or, also, by the error of the Client in indicating the correct place of the Delivery of the Products, STICKOLL, LDA will make one more subsequent attempt. If the two delivery attempts fail, the purchased products will be returned to headquarters, the order will be canceled and the refund will occur in the same terms provided in the Exchange and Returns Policy with respect to the return by repentance (item 4.5 of the aforementioned Policy).
10. Miscellaneous
Order Changes - STICKOLL, LDA will not accept changes to orders (payment methods, quantities, location, date or turn of delivery) after the completion of the Purchase process on the Site.
Delays - Some exceptional situations can cause delays in the delivery of the Products purchased, such as a wrong, incomplete or non-existent address, or the occurrence of natural factors (rainfall, flooding) or human factors (strikes, demonstrations, accidents) known as Fortuitous event and force majeure. In these cases, STICKOLL, LDA will do its best to keep the Customer informed about the problem that caused the delay and to effect delivery in the shortest possible time.
Withholding - Should the Products acquired be retained by tax authorities as a consequence of the Customer's pending delays, STICKOLL, LDA will inform the situation immediately, but will be exempt from the obligation to deliver, since the Products may only be released by the competent authority Through the presence of the Client.
Alerts - STICKOLL, LDA may send emails or SMS messages to Customer in order to inform any changes in the delivery process of your order, such as the exit of the products from the factory, the estimated time of delivery, any delays, among others.
Product Change and Return Policies.
The Product Exchange and Return Policy below is an integral part of the Terms and Conditions of Use.
1. Identification
This site is owned, maintained and operated by STICKOLL, LDA, with address at the Alto da Serra Business Center, Fraction G, 2970-156 Sesimbra - Portugal.
2. Contact - CAS (STICKOLL Call Center, LDA)
In case the User requires any information, clarification or assistance regarding this Product Delivery Policy, STICKOLL, LDA provides the CAS to receive all communications that the User wishes to make. The CAS operates by means of the communication channels listed below:
(A) By telephone (+351) 211 338 196, from Monday to Friday from 09:00 to 18:00;
(B) By correspondence addressed to STICKOLL, LDA, Alto da Serra Business Center, Fraction G, 2970-156 Sesimbra - Portugal, always accompanied by consumer contact information, so that we can finalize the service.
In all cases, the User will receive, through the same communication channel, an immediate confirmation of the receipt of his order, which will be processed and answered within a maximum period of five (5) business days. In addition, STICKOLL, LDA makes available in this Site a FAQ (Frequently Asked Questions) section, as well as its other policies: Product Delivery Policy, Payment Policy, Security and Privacy Policy and, finally, the Terms and Conditions of Use of this Site. All these documents can be consulted online or downloaded by the Users in PDF format for offline consultation and archiving.
3. Modalities
In line with consumer protection and protection legislation, STICKOLL, LDA provides two (2) modalities of exchange or return of products:
(I) by consumer regret;
(II) by defect of the product (vice).
4. Return by Customer's regret (within legal deadline)
If you regret a purchase made on the Site, you may inform STICKOLL, LDA through CAS (STICKOLL Call Center, LDA) and request the return of the product and cancellation of the purchase. The Client will have three (7) business days, counted from the date of receipt of the Product, to inform his regret. The exercise of the right of repentance will be processed as follows:
4.1. Contact with the CAS - In order to exercise its legal right of repentance, the Client must contact the CAS (STICKOLL Call Center, LDA) in order to request the cancellation of the Purchase. It is important that the Customer informs this contact the order number and the complete name of the Product, in addition to confirming their personal data;
4.2. Shipment of the product to STICKOLL, LDA - You will have an option to return the product to STICKOLL, LDA:
(A) by sending it to STICKOLL, LDA by mail. Exceptionally, STICKOLL, LDA may, in its sole discretion, withdraw the Product in a place combined with the Customer, upon prior appointment.
4.3. Product conditions - Upon receipt of the Product, STICKOLL, LDA will check if it is in proper conditions, ie if both of the following conditions are met:
(I) is in its original packaging;
(II) is without evidence of testing, evidence or use.
4.4. Negative of repentance - If the Product is not in adequate conditions, STICKOLL, LDA will notify the Client to inform that the right to the repentance can not be exercised, and the Client must assume all the costs inherent to the product and its transportation.
4.5. Return of amounts paid - If the Product is in adequate conditions, STICKOLL, LDA will notify the Customer that it has accepted the returned Product and will arrange for the full refund of the amounts paid by the Customer for the purchase of the Product, including the price and costs of the Product. freight. If repentance occurs with respect to only one of the items purchased or certain Products contained in an order, the return of the freight costs will be proportionate.
5. Return by Customer's regret (outside the legal deadline)
In addition to the three (3) days previously described, STICKOLL, LDA also allows the cancellation of purchases within up to 14 (thirty) days from the date of receipt of the Product. In this case, all the conditions indicated in item 4 above apply, however, the Customer must bear the costs of sending the Product to STICKOLL, LDA.
The Client must keep the goods in order to be able to return them in the proper conditions of use.
6. Return or Exchange by default on the product (in up to seven days)
If the Product purchased on the Site has any defect or defect, the Customer may request its return or exchange through the CAS (STICKOLL Call Center, LDA). The Customer shall have 7 (seven) days from the date of receipt of the product to inform the existence of the defect and request the exchange or the return. If this deadline ends on a Saturday, Sunday or holiday, Customer may report the existence of the defect until the first working day thereafter. The analysis of the exchange or return request will be processed as follows:
6.1. Contact with the CAS - The Customer should contact the CAS (STICKOLL Service Center, LDA) in order to inform the existence of the defect. It is important that the Customer informs this contact the ORDER number, the complete name of the Product and the defect presented, in addition to confirming your personal data;
6.2. Shipment of the Product to STICKOLL, LDA - You will have an option to return the product to STICKOLL, LDA:
(A) by sending it to STICKOLL, LDA by mail. Exceptionally, STICKOLL, LDA may, in its sole discretion, withdraw the Product at a location indicated by the Client, upon prior appointment.
6.3. Product conditions - Upon receipt of the Product, STICKOLL, LDA will verify its conditions, being that:
(I) the product must be in its original packaging;
(II) the defect presented shall correspond to the description made by the Client;
(III) the product shall not show any signs of misuse by the Customer.
6.4. Denial of exchange or return - If the Product does not meet the conditions for exchange or return, STICKOLL, LDA will notify the Consumer to bear the costs of the Product and its freight.
6.5. Acceptance of exchange or return - If the Product is in adequate conditions, STICKOLL, LDA will notify the Customer of the acceptance and validation of the conditions of the returned product and will allow the Customer to choose:
(I) sending identical product, same brand, line, model and version, without any additional cost or
(II) issuance of a Purchases Vale in the total value of the payment made by the Customer (including product price and freight) for use in future purchases;
If the Product is unavailable to be exchanged the Client may choose
(I) credit for the full amount of the payment (including product price and freight) for use in future purchases;
(II) immediate exchange for any Product available on STICKOLL, LDA, with compensation in case of difference in price;
(III) by returning the value of the product, pursuant to item 4.5 above.
Payment Policies for E-commerce
The Payment Policy below is an integral part of the Terms and Conditions of Use.
1. Identification
This site is owned, maintained and operated by STICKOLL, LDA, with address at the Alto da Serra Business Center, Fraction G, 2970-156 Sesimbra - Portugal.
2. Contact - CAS (STICKOLL Call Center, LDA)
In case the User requires any information, clarification or assistance regarding this Product Delivery Policy, STICKOLL, LDA provides the CAS to receive all communications that the User wishes to make. The CAS operates by means of the communication channels listed below:
(A) By telephone (+351) 211 338 196, from Monday to Friday from 09:00 to 18:00;
(B) By correspondence addressed to STICKOLL, LDA, Alto da Serra Business Center, Fraction G, 2970-156 Sesimbra - Portugal, always accompanied by consumer contact information, so that we can finalize the service.
In all cases, the User will receive, through the same communication channel, an immediate confirmation of the receipt of his order, which will be processed and answered within a maximum period of five (5) business days. In addition, STICKOLL, LDA makes available in this Site a FAQ (Frequently Asked Questions) section, as well as its other policies: Product Delivery Policy, Payment Policy, Security and Privacy Policy and, finally, the Terms and Conditions of Use of this Site. All these documents can be consulted online or downloaded by the Users in PDF format for offline consultation and archiving.
3. Indication of payment terms in the supply of products
STICKOLL, LDA will make available on the Site, for each product, a descriptive page, which will contain information regarding its characteristics and composition of the product, availability in stock, payment conditions and total spot price.
4. Purchase Order - Choose the means and conditions of payment
In order to purchase the products, the Customer must enter in his Account and follow the indications of the Site. Once you have chosen the products and their respective quantities, the Customer will be directed to the payment page, to calculate the freight and choose the payment method. This is the last moment for Customer to identify and correct any errors made in the previous steps. After completing the Purchase, this can not be changed (change of quantities, change of products, change of payment method, etc.). STICKOLL, LDA will immediately send an e-mail to Customer indicating the number of the Purchase, the products and quantities purchased, the price, the value of the freight, the form of payment and the estimated term or the delivery schedule. STICKOLL, LDA, in order to guarantee the security of Customers, may contact the Customer to confirm the realization of a Purchase, by himself or by third parties, including for confirmation of personal data and payment, and may also cancel the Purchase , In case there is any nonconformity related to any data indicated by the Client throughout the process of making the purchase. The Client declares to have read and be aware of all the provisions of the Terms and Conditions of Use, as well as the Policies that comprise it.
Order changes - As a general rule, STICKOLL, LDA will not accept changes to the Purchase (forms of payment, quantities, place and date of delivery) after the completion of its process. If you wish to change any of your purchase items, you may contact CAS (STICKOLL Call Center, LDA) to verify the possibility of change, which can only be made if there is still time to modify the Purchase.
5. Means of Payment
The Customer may pay his Purchases on the Site by reference Multibanco, bank transfer or Paypal. STICKOLL, LDA has an agreement to provide payment processing services through Multibanco reference with EasyPay.
Security of payment - STICKOLL, LDA has a specific policy that includes issues related to the purchase of the product, including the security of payment for purchases made on the Site: Privacy and Security Policy.
6. Influences of Payment Methods on Delivery and Return of Products
Delivery - During the purchase process, STICKOLL, LDA will inform the Customer of an estimate of the term for the delivery of the Products. This estimate takes into account the products purchased, their quantities, the available stock and the distance between our factory and the delivery address informed by the Customer. The delivery period will be counted from the date of approval of the request, which may vary according to the chosen form of payment. Usually, approval takes up to three business days for payments by paypal or bank transfer.
Return - If you regret a purchase made on the Site, Customer may inform STICKOLL, LDA through CAS (STICKOLL Call Center, LDA) and request the return of the product and cancellation of the purchase. The procedure is fully described in the Exchange and Returns Policy. In case the product is in adequate conditions, STICKOLL, LDA will notify the Customer that it has accepted the returned product and will arrange for the full refund of the amounts paid in connection with the product purchased, including the price and freight costs. If repentance occurs for only one of the products contained in an order, the return of freight costs will be proportionate. The return of payments made by paypal will be made by the same way, while the return made by payment via reference ATM or bank transfer, will always be made by bank transfer, and the Client to provide us with your bank details for this purpose.
Privacy and security policy
The Privacy and Security Policy below is an integral part of the Terms and Conditions of Use.
1. Identification
This site is owned, maintained and operated by STICKOLL, LDA, with address at the Alto da Serra Business Center, Fraction G, 2970-156 Sesimbra - Portugal.
2. Contact - CAS (STICKOLL Call Center, LDA)
In case the User requires any information, clarification or assistance regarding this Product Delivery Policy, STICKOLL, LDA provides the CAS to receive all communications that the User wishes to make. The CAS operates by means of the communication channels listed below:
(A) By telephone (+351) 211 338 196, from Monday to Friday from 09:00 to 18:00;
(B) By correspondence addressed to STICKOLL, LDA, Alto da Serra Business Center, Fraction G, 2970-156 Sesimbra - Portugal, always accompanied by consumer contact information, so that we can finalize the service.
In all cases, the User will receive, through the same communication channel, an immediate confirmation of the receipt of his order, which will be processed and answered within a maximum period of five (5) business days. In addition, STICKOLL, LDA makes available on this Site a FAQ section, as well as its other policies: Product Delivery Policy, Payment Policy, Security and Privacy Policy and finally, the Terms and Conditions of Use of this Site. All these documents can be consulted online or downloaded by the Users in PDF format for offline consultation and archiving.
3. General information
STICKOLL, LDA takes all necessary measures to protect the privacy of the User, in accordance with the legislation in force. This document details the ways of collecting, storing, using, sharing and disseminating your personal data, as well as clearly indicating the measures taken to ensure the protection of the collected data.
4. Collection, use and storage of data
Data Collection - Access Account - For the creation of an Access Account on the Site, the User must fill out a form, which may vary in complexity according to the operations that you intend to do. In this way, a simple form composed of an e-mail address will be requested to send advertising and promotional messages to the User about products, services, promotions and / or news of STICKOLL, LDA. For Purchasing, the User must create a complete Access Account, providing full name, e-mail address, telephone number, NIF, full address (Country, city, neighborhood, street, number, add-on, extra information) . The data provided by Users will be stored and used by STICKOLL, LDA, by you or by third parties contracted by you, to provide the products of the Site, to perform business transactions, to process payments related to them, to share data, to send offers e-mails Products, services and marketing campaigns, storing the history of products viewed, promoting retargeting campaigns, customizing Site pages, checking bank data to avoid fraud (data will not be stored), and making deliveries and returns. The data may be shared with third parties contracted by STICKOLL, LDA under the terms of this Policy, provided that the creation of each Access Account or any form on the Site, for which it is necessary to send any personal data of the User, presupposes the Consent to the collection, use, storage and processing of personal data. The User is responsible, in the civil and criminal spheres, for the veracity and updating of the data provided (including personal data) and STICKOLL, LDA excludes any liability for damages resulting from the incomplete, inaccurate or inaccurate filling of the register by the User, In any form or by any means, or by improper use of this register by any third party not authorized to use such data or also by third parties who have duly or unduly obtained the data of the User for access to the Site, acting As if he were.
Data Collection: Cookies - In order to offer the best browsing experience and Shopping to the User, STICKOLL, LDA uses technologies to collect and store information related to your visit to the Site and this may include the sending of one or more cookies Or anonymous identifiers that collect data relating to browsing preferences and pages visited by the User. In this way, the presentation of the Site is personalized and aligned with the personal interests of the User. The use of this data is restricted to the stated purpose and STICKOLL, LDA undertakes not to use or permit the use of such data for any other purpose. In addition, the collection, storage and processing of these data is absolutely automated and there is no possibility of human contact with the data in question. The User may and may at any time, in case you disagree with the above cookies policy, use your browser's tools that prevent the installation of cookies and also delete any cookies on your internet connection device. In this case, some features of the Site may have errors. STICKOLL, LDA may also use other technologies to collect users' browsing data, and undertake to store, treat and use them in accordance with this Policy.
Data collection: Access logs - STICKOLL, LDA will keep in its database all information regarding User access to the Site, including, but not limited to IP address, pages accessed, times and dates of access, And the access device used, in accordance with current legislation. Such records may be used in internal or public investigations to investigate practices that could generate any damages to STICKOLL, LDA, including the practice of crimes in virtual environments.
Data Collection: Other Forms - STICKOLL, LDA may collect personal data of the User, other than those identified here, that are entered by the User and the User, voluntarily in the process of navigating the Site or when contacting CAS ( Service Center STICKOLL, LDA).
Finally, STICKOLL, LDA may access public or private databases to confirm the veracity of the personal data provided by the User, including data related to the payment of the Purchase.
Use of data: E-mail. STICKOLL, LDA will use the User's email primarily to send information about your Purchases (purchase confirmation and order status updates).
Use of data: Advertising via e-mail, MMS or SMS - At the time of collecting your contact information, the User will have the option to accept or prohibit the sending of advertising messages. In addition, at any time, the User may change his decision by accessing his Account on the Site or by contacting the CAS (STICKOLL Call Center, LDA) or by canceling existing newsletters by STICKOLL, LDA, in which case the cancellation of the database may take up to 5 (five) days to be effective.
Use of Data: Other Forms - In addition to the forms set forth above, STICKOLL, LDA may, in its sole discretion, use the User's personal data in the following ways:
(i) updating personal information;
(ii) security of the User;
(iii) response to requests from the User;
(iv) information about changes in the Terms and Conditions of Use or the Policies;
(v) preparation of statistics regarding the use of the Site, guaranteed the anonymity of the User, including for the purpose of improving and understanding the profile of the Users for the improvement of the Site;
(vi) improvement of interactivity tools between the Site and the User, guaranteeing their anonymity;
(vii) compliance with court orders;
(viii) defense of the rights of STICKOLL, LDA against the User in judicial or administrative proceedings.
Data storage - STICKOLL, LDA will store all data collected in your protected and secure databases. Such data will be accessed only by computerized automated processes, authorized professionals and in the cases listed in this Policy. In case the User requires the exclusion of his data from the database, STICKOLL, LDA reserves the right to keep the data in question in backup copies for up to 6 (six) months in order to comply with legal custody obligations required.
5. Sharing and dissemination of data - STICKOLL, LDA has the confidentiality of your personal data as a priority in your business. You agree not to disclose, share, give access to, facilitate access to, rent, sell, exchange or otherwise make such information available to third parties, under any pretext, except in cases expressly authorized by the User, including in cases indicated below. For the sole purpose of enabling Purchases to be made on the Site, STICKOLL, LDA may share your personal data with your trading partners, such as payment processing companies and carriers. In this case, only the personal data necessary for the commercial partner of STICKOLL, LDA to perform its activity (collection, delivery, etc.) will be shared. In addition, such trading partners will be required, by means of confidentiality agreements, not to archive, keep on file, compile, copy, reproduce or share such data with anyone. The other possibility of disclosure of personal data is by means of a judicial determination. Also in this case, the disclosure will occur only to the extent necessary to comply with the court order, and the data not required by the authority in question remain confidential.
6. Data transmitted without request from STICKOLL, LDA - STICKOLL, LDA requests the User not to send to STICKOLL, LDA any commercial information, personal creations, ideas, photographs, projects, concepts, etc. (Unsolicited Content). Such Unsolicited Content will be summarily discarded, without any reading or incorporation into STICKOLL, LDA's databases. STICKOLL, LDA independently develops all its policies and activities, denying already any accusation or allegation of exploitation of Unsolicited Content.
7. Security measures
Technology resources - STICKOLL, LDA adopts advanced technological resources to ensure the security of all personal data collected and stored. Not even the employees of STICKOLL, LDA have free access to the Users database, which is limited to those whose functions require the contact with personal data. Among the security measures implemented are the use of modern forms of encryption and the installation of barriers against improper access to the database (firewalls). Such measures can be verified by the User accessing the Site by viewing the "security lock" in your internet browser.
Password secrecy - STICKOLL, LDA recommends that the User keep his password under complete confidentiality, preventing its disclosure to third parties. STICKOLL, LDA will never require the User to provide his / her password outside the Site, by telephone, e-mail or any other means of communication. The User's password must be used exclusively when accessing the User Account on the Site. If the User suspects that his password has been exposed to third parties, STICKOLL, LDA recommends the immediate replacement of the password.
Suspicious E-mails - STICKOLL, LDA sends to the User only e-mails with advertising messages, advertising products and services or updating information. STICKOLL, LDA does not send messages
(i) requesting personal data of the User;
(ii) requesting the password or financial data of the User;
(iii) with attached files except PDF or AI documents (Adobe Illustrator); or
(iv) with download links for files.
If you receive an e-mail with such characteristics, disregard it and contact the CAS (Service Center STICKOLL, LDA). Impossibility of accountability. Despite the increased efforts of STICKOLL, LDA, the current state of technology does not allow the creation of an absolutely secure database against attacks. In this way, STICKOLL, LDA excludes any liability for damages caused by third parties, including by invasions on the Site or the database, by virus or by sharing of information, unless STICKOLL's exclusive fault is proven, LDA.
8. Use of data in case of change of control of STICKOLL, LDA - The data collected may possibly be transferred to a third party in the event of a change in control, acquisition, merger or sale of assets of STICKOLL, LDA in any way.
9. Minor data policy - The Site is not directed to minors under 18 (eighteen) years. However, access to the Site is not prohibited to minors, since there is no content restricted by age issues. The forms and questionnaires of the STICKOLL, LDA website do not aim at obtaining data of minors. If such data are entered by minors, your legal representative may contact the CAS (STICKOLL Call Center, LDA)) to rectify, modify or remove such data.
